OliEli Beauty Face — Refund & Return Policy

Last updated: August 21, 2026
At OliEli Beauty Face, we want you to love your purchase. If you are not completely satisfied with your order, we offer returns on eligible products within 30 days of delivery, subject to the conditions below.

1. 30-Day Returns
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return:
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The item must be unused and unopened.
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The product must be in its original packaging and condition.
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The product must not have been applied, worn, tested, or altered.
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Lash clusters, bond, seal, and other products intended for use around the eyes must remain sealed and unused.
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Proof of purchase or the original order number is required.
Because our products are intended for use around the eyes, we cannot accept opened or used cosmetic/eye-area products for resale.

2. Items That Are Not Eligible for Return
For hygiene and safety reasons, we do not accept returns of:
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Opened or used lash clusters
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Lash clusters that have been applied to the eyes
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Opened bond or seal
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Used tweezers
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Products that have been damaged after delivery through customer use
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Items returned without their original packaging
If a product has been opened or used, please contact us if you believe there is a defect or other problem with the product. We will review the situation individually.

3. Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If you receive:
•A damaged product
•A defective product
•The wrong lash style
•A missing item
•An incorrect quantity
please contact us within 7 days of delivery.

Please include:

1. Your order number

2. A description of the problem

3. Clear photos of the product and packaging
After reviewing the issue, we may provide a replacement, store credit, or refund, depending on the circumstances.

4. Change of Mind / Unwanted Items
If you simply change your mind about your purchase, the product must be unopened, unused, and in its original condition to qualify for a return.
The customer is responsible for the cost of return shipping for a change-of-mind return.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective/damaged product.

5. Return Shipping
Before sending anything back, please contact us for return instructions.
Do not send a return to the address shown on your package without first contacting us.
For approved change-of-mind returns, the customer is responsible for return shipping.
If the return is because we sent the wrong product or the product arrived damaged or defective, OliEli Beauty Face will provide appropriate return instructions and may cover the return shipping cost.

6. Refunds
Once we receive your returned product, we will inspect it.
If your return is approved, your refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Shipping charges are not refundable for ordinary change-of-mind returns.

7. Exchanges
We currently do not guarantee direct exchanges for different lash styles.
If you would like a different style, you may return an eligible unopened and unused product according to this policy and place a new order for the desired style.
If we sent you the wrong product, please contact us within 7 days of delivery and we will work with you to correct the order.

8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will attempt to cancel your order before it is processed or shipped.
Once an order has shipped, it may no longer be possible to cancel it. In that case, you may return an eligible unopened and unused product according to our 30-day return policy.

9. Lost or Undelivered Packages
Once an order has been shipped, customers should use the tracking information provided to monitor delivery.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your mailroom, and the carrier.
Please contact us if you need assistance with a delivery issue.
For packages confirmed lost by the carrier, we will work with the customer and carrier to determine the appropriate resolution.

10. Shipping Delays
We make every effort to ship orders within the processing time stated on our website.
If we become unable to ship an order within the promised timeframe, we will contact you regarding the delay and, where required, provide the appropriate option to cancel the order and receive a refund. Federal rules generally require online sellers to have a reasonable basis for their stated shipping time and provide cancellation/refund options when they cannot meet the promised timeframe.

11. Contact Us
For questions regarding returns, refunds, damaged products, or exchanges, please contact:
OliEli Beauty Face

 Email: olielibeautyface@gmail.com.

Website: https://olielibeautyface.com/